Thank you for choosing us for your customized products! We want to ensure a smooth shopping experience for you, and we've outlined our shipping policy below for your reference.
Order Processing:
For customized products, please allow an additional 3-5 days for order fulfillment compared to our usual processing time.
Shipping Options:
1. Standard Shipping:
- Order Price < $50: Shipping fee $7.99
- Order Price over $50: Free shipping
- Shipping Time: 7-14 working days
2. Expedited Shipping:
- Fee: $14.99 for each order
- Shipping Time: 5-8 working days
3. Standard Shipping (Hawaii, Alaska, Louisiana, and Puerto Rico)
- Fee: $29.99 for each order
Regarding shipping to Hawaii, Alaska, Louisiana, and Puerto Rico, please note that due to special shipping policies imposed by our logistics partners, there are unique shipping rates for these remote locations. We sincerely apologize for any inconvenience this may cause.
Delivery Time:
Delivery time is calculated as the sum of Processing Time and Shipping Time.
Important Notes:
Shipping Time Variability: The shipping time provided is subject to change due to factors such as public holidays, destination countries (especially addresses outside NA or EU), adverse weather conditions, and international courier services.
Tracking Your Order:
You will receive a shipping confirmation once your items are fulfilled. To track your order status, please provide your account email and order number. Once your package is shipped, you'll receive a tracking number. You can use this tracking number to monitor your package's progress on our website by clicking the provided link. https://www.17track.net/en
Shipping Tips:
1. To ensure successful delivery, please provide accurate email and mobile number details during the checkout process.
2. Incomplete delivery caused by missing mobile number information cannot be compensated.
3. Express shipping cannot be used for PO Box or BFPO addresses. Your shipping address should include detailed information, including apartment or unit numbers. We are not responsible for non-delivery or additional shipping fees due to incomplete address details.
4. Please note that detailed tracking information will be available once the package reaches your country's facility. Allow an additional 5-7 days for the package to be delivered to you after arriving in your country.
Customer Service:
If you encounter any issues, please reach out to our customer service department at info@acinap.com. We are committed to providing timely assistance, and we aim to respond within 24 hours on business days and 48 hours on non-business days.
Thank you for your support and understanding. We value your trust in us to deliver your customized products in a timely and efficient manner.